Returns & Refunds
We want you to love your purchase. If something isn't right, here's how returns work.
30-Day Return Window
Submit your return request within 30 days of delivery. Items must be new, unused, uninstalled, and in their original packaging.
How to Start a Return (RMA)
- Contact our team to request a Return Merchandise Authorization (RMA). Returns without an approved RMA cannot be accepted.
- We review requests within 1–2 business days. Once approved, you'll have 14 days to ship the item back.
- Refunds are issued 1–2 weeks after we receive and inspect the return.
Restocking Fee
A restocking fee of up to 20% may apply to approved returns, along with return shipping costs, depending on the item and manufacturer.
Non-Returnable Items
- Custom, made-to-order, or special-order products
- Items that have been installed, used, or modified
- Clearance / final-sale items
- Gas logs and media that have been burned
Damaged or Defective Items
- Shipping damage — report within 48 hours of delivery with photos (see our Shipping Policy). This is handled as a freight claim, not a return.
- Defective parts — these are covered under the manufacturer's warranty. See our Warranty page and we'll file the claim for you.
Cancellations
Need to cancel? Contact us as soon as possible. Orders that have already shipped follow the standard return process.